Claims

When the unexpected happens, we make the claims process as simple, fast and stress-free as possible—so you can get back to what matters sooner.

Overview

Start your claim

Lodging an insurance claim can seem overwhelming, though we are here to help.

The more information and supporting documentation you can provide, the faster your claim can be processed. All claims can vary, however here are some quick guidelines to help you and your clients prepare for submitting your claim.

For aviation, drones and property damage claims

Write down the date, time, and nature of the incident (accident, theft, damage, etc.).

Take clear photos and videos of the damage and situation. If it’s an accident, document the scene, the vehicles, and any property involved.

Report to relevant regulatory authorities as required.

Collate your original receipts, valuations, invoices, and any other proof of ownership for the items related to the claim.

For liability and professional claims

Provide a description of the incident and the name and contact details for any witnesses to that incident

Details of how you were involved or what activity you were engaged in at the time, or that is considered by others to have contributed to a loss, damage or injury

Gather all correspondence, photographs of the incident/damage, contracts, incident reports and any other documentation that is relevant to the incident and your involvement to the claim.

Details of any demand made against you, either verbally or in writing, providing a copy of the letter where available.

Do not admit fault or liability

Unless we have given approval to do so, do NOT admit fault or responsibility, offer or promise payment, or become involved in litigation

Lodging your claim

Click the button to complete our online form and lodge a new claim.

Once submitted, your claim will be assigned to a dedicated claims handler who will review the information provided and contact you with next steps.

Claims can be lodged by brokers on behalf of their clients or submitted directly by policyholders.

For any assistance, call 1300 705 031 or email claims@withagile.com.

Our Claims Team

Jay Sanders Chief Operating Manager

Mobile +61 466 673 075

Matt Clarkson Claims Manager - Aviation & Drones

AU Mobile +61 404 891 376
UK Mobile +44 (0) 7976 371744

Anna Stuart Claims Manager - Casualty and FinLines

AU +61 7 4439 8656
NZ +64 3 567 4303

Justin Anderson Aviation Claims Technician

Mobile +61 408 299 913

Alison Arias Claims Consultant

Direct +612 5603 4313

Claims Services is a business name of Insurance Services Holdings and provides specialist claims management services on behalf of insurers and their underwriting partners.

For policies arranged through Agile Underwriting Services Pty Limited, Claims Services acts on behalf of the Insurer to assist with the management and administration of claims.